Customer-centricity. Listening to your customer

Sometimes a car wash is more than just a car wash. And sometimes, customer satisfaction isn’t quite as cut and dry either.

How likely is it that you would recommend [us] to a friend or colleague? It’s the question heard round the world - so to speak - thanks to the Net Promoter®...

Biplots are among the most commonly used tools for describing and displaying differences of various products or group segments on multiple attributes or...